The Nest Call Center network provides localized multichannel contact center services specializing in the southern European area and languages. We are the first to propose a comprehensive solution for the French, Italian and Spanish markets.

Nest Call Center now offers its specialized Mediterranean network to clients based in Northern Europe, who wish to position their contact centers closer to their customers, and benefit from this crucial element of cultural proximity.

Teletech International of France markets the Nest Call Center services. Since its inception in 1993 in France, Teletech International has focused on offering a high quality level of service via local contact centers which feature the lowest industry staff turnover, mono-linguistic dedication and continuous staff training. The local approach allows multinational companies to implement regional CRM strategies on a local level to build loyalty and thereby increase sales.

Nest Call Center’s recognition of the distinct cultural differences in the European marketplace has proved successful for those clients who wish to strengthen their customers’ loyalty while providing a high level of contact quality.

Our know-how in contact center technology coupled with outstanding HR practices provides the highest degree of service levels available.

The Nest Call Center network has been developed since mid-2001 at the initiative of one of France’s foremost call center entrepreneurs. It currently comprises a total of 20 centers :

The network serves clients among the largest international corporations such as Citibank, Lloyd Adriatico, IBM, petrol company Total, the French railway company SNCF, Sony, Fujitsu-Siemens and Panasonic.