 Latin specialist Within Europe one may distinguish some four or five regions with a more or less homogeneous cultural identity. Each of these area’s merits its own approach in terms of marketing. This is an important notion as more and more " global " corporate strategies are limited in their implementation by marketing and customer service policies which are too generic.
One of the distinct area’s is the " latin area ", comprising France, Italy, Spain and Portugal. Like the other regions, the latin area requires its own implementation of a global strategy, or sometimes even its own strategy.
This requires the support of experts who are firmly rooted in this domain.
This is why Nest Call Center is the best partner for an approach of the southern european market. A partnership of three multichannel contact center providers with expert knowledge of the local CRM environment.
Nest Call Center offers the advantages of local presence in each of the countries as well as an economical offshore solution.
Specific advantages The specific advantages of local presence are an answer to today’s problems in the multilingual contact centre environment : high turnover and low motivation among the agents, ever-rising salary and recruitment costs, lack of availibility of language skills in the main callcentre area’s such as Dublin, Amsterdam, Edinburgh/Glasgow.
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Nest Call Center offers unequaled quality with its local centers :
- Cultural and linguistic proximity
With agents living in the same language area and the same cultural area, it is so much easier to establish lasting quality contact with your customers. Our agents speak their language
- Stable workforce
In France for example our turnover is only 5% That is an unheard of statistic in today’s contact center environment. This allows you to preserve the skills agents build up in your project, your products, your services, your company. In the end, Loyalty in agents translates into loyalty in customers.
- Competitive cost base
Infrastructure and salary costs in our sites are lower than in the cities where most multilingual centers are based. This translates in the competitive cost models that we practice in our outsourcing models.
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