 Channels
- Telephone, including Voice over IP,
- Fax,
- E-mail (e-mail management, automated responses),
- Web-enabled : chat, call-back, co-browsing.
 The Toucy (Bourgogne) Contact Center
|
|
 Tools
- Knowledge Management,
- Full Suite of CRM Software Solutions,
- Business Intelligence,
- Up to date Telephony / IT Equipments
|